Disclaimer

Compatibility with Other Products: Prior to making a purchase, we recommend consulting our in-house experts for guidance on product compatibility. This ensures you choose products suited to your needs and helps prevent any undesirable reactions, as certain combinations of products may interact with one another.

Patch Test to Avoid Potential Irritation: For your safety, we highly recommend conducting a patch test before using any product extensively. If you experience irritation, discontinue use immediately. If you are pregnant or lactating, please seek advice from a medical professional before use.

Allergen Information: While our products are made using non-toxic ingredients, we cannot guarantee that they are completely free from all potential allergens. If you have known allergies or sensitivities, we strongly suggest reviewing the product’s ingredient list and consulting a healthcare professional before use.

Ingredient Transparency and Reporting Reactions: For a detailed and updated list of product ingredients, please refer to our official website. If you experience any unexpected or adverse effects such as redness, irritation, or discomfort while using a product, stop use immediately and consult a medical professional. We also recommend reporting such occurrences to our customer care team for support.

Usage Instructions: To ensure optimal performance and safety, it is essential to follow the usage instructions provided with each product. Please read all directions carefully and apply as instructed, including frequency and method of use.

External Use Only: Unless specifically mentioned otherwise, all Shivaura products are meant for external use only. Avoid contact with eyes, sensitive mucous areas, or open wounds. In case of accidental ingestion or an unexpected reaction, please seek medical attention immediately.

Results May Vary: The results from using our products may vary from person to person. Although we strive to offer effective solutions, outcomes may differ based on individual factors such as skin type, overall health, age, and personal usage habits.

Product Consistency and Colour: Our products are crafted using safe, sometimes naturally derived ingredients, which may result in slight changes in consistency or color over time, or due to environmental conditions. These changes do not impact the effectiveness or safety of the product.

Storage and Shelf Life: To maintain quality and efficacy, store our products in a cool, dry place, away from direct sunlight and humidity. Refer to the packaging or our website for details regarding shelf life and expiry dates before using any item.

Product Expiration and PAO: To ensure best results, we recommend using Shivaura products before the indicated "best before" date. After opening, follow the Period After Opening (PAO) instructions mentioned on the packaging, and discard the product as per the timeline provided.

Colour Variation: Due to variations in device display settings, product images on our website may not perfectly match the actual product colors. Minor differences may occur due to lighting or screen resolution and are considered normal.

Product Changes and Updates: Shivaura reserves the right to update, change, or discontinue any product, formula, or packaging without prior notice. These updates may not always be immediately reflected in online or offline marketing materials.

Intellectual Property:   All trademarks, logos, product names, package designs, and other visual elements associated with our brand are the property of Shivaura or its registered owners and are protected under applicable intellectual property laws.

Unauthorized Use: Any form of unauthorized use, replication, or distribution of our intellectual property, including product names, packaging designs, and marketing content, is strictly prohibited and may result in legal action.

Consultation Services: We provide free consultation through our customer care team for any questions related to product selection, ingredient compatibility, or usage recommendations. Feel free to connect with us before your purchase.

Product Pairing Guidance: Not all products work equally for every user or in every combination. To avoid any conflict between products, always ask our team for guidance if you're unsure how to pair them effectively.

Appearance Variation Due to Natural Ingredients: Our products may have slight inconsistencies in appearance over time due to natural ingredient variations or climate-related factors. These changes are normal and do not compromise product quality or safety.

Correct Usage for Best Results: Following the application and frequency directions ensures that you receive the intended benefits of our products. Misuse or overuse may lead to unwanted reactions or reduced effectiveness.

Informational Disclaimer: All product descriptions, recommendations, and usage guidelines provided by Shivaura are for informational purposes only and should not be treated as medical advice.

Customer Support Contact: For any issues, questions, or to report unusual reactions, you can contact our customer support at [email protected] or call us at +91 955 848 2264 for prompt assistance.

Beware of Fraudulent Communications

At Shivaura, we take the trust and safety of our customers very seriously. We would like to clearly state that if any individuals or entities are making calls, sending messages, or reaching out in our name—offering gifts or rewards in exchange for purchases from our website (www.shivauracosmetics.com)—we are not responsible for such activities. These are unauthorized and fraudulent, and Shivaura has no association with them.

It has come to our attention that some of these communications are also asking customers to transfer money to personal or third-party bank accounts that do not belong to Shivaura.

Please note:

• Shivaura does not make unsolicited calls or messages requesting payments in return for gifts or offers.
• Any such communication is fake and misleading.
• We urge our customers to stay alert and not respond to such fraudulent offers.
• Do not share personal or payment details, and do not make any payments to unknown bank accounts.

If you receive such messages or fall victim to such a scam, please:

• Email us immediately at [email protected].
• Report the incident to your local police or cybercrime authorities.

Shivaura will not be held liable for any financial loss or damage resulting from such unauthorized communications.

For a safe and secure experience, always shop only through our official website: www.shivauracosmetics.com.

Stay cautious. Stay safe.

              — Team Shivaura.