Privacy Policy
Last Updated: May, 2025
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. These definitions apply whether the terms appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Company (referred to as "the Company", "We", "Us" or "Our") refers to Shivaura Cosmetics, Valsad, Gujarat, India..
- Cookies are small files placed on your device by a website, used to store details about your browsing activity.
- Country refers to the Republic of India.
- Device means any device that can access the Service such as a computer, smartphone, or tablet.
- Personal Data is information that identifies or can be used to identify an individual.
- Service refers to the services listed on the Website.
- Service Provider refers to third-party companies or individuals who process data on behalf of the Company.
- Usage Data refers to data collected automatically, generated by your use of the Service.
- Website refers to Shivaura Cosmetics, accessible from https://www.shivauracosmetics.com
- You mean the individual accessing the Service, or the company or legal entity on behalf of which such individual is using the Service.
Types of Data Collected
Personal Data
We may collect the following personal information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Credit/Debit card details
- Age
- Gender and sexual orientation (if voluntarily provided)
- Biometric information (if required and explicitly agreed upon)
- Passwords
- User images (used for reviews, support chat, or image-based search).
Usage by Children
The Website is intended only for users above the age of 18. We do not knowingly collect information from minors. Parents or guardians of minors found using the Website may be held liable for damages.
Usage Data
We automatically collect certain information when you use our Service, referred to as Usage Data.
This data may include details such as your device’s Internet Protocol (IP) address, browser type and version, the pages you visit on our Service, the time and date of your visit, the duration of your visit, unique device identifiers, and other diagnostic information.
When you access the Service via a mobile device, we may also collect information specific to your device, including (but not limited to) the type of mobile device used, device unique ID, mobile IP address, operating system, mobile browser type, unique device identifiers, and related diagnostic data.
Additionally, we may collect data automatically sent by your browser or mobile device whenever you access our Service.
Personal Information
We do not automatically collect any personally identifiable information—such as your name, phone number, email address, or physical address—that would individually identify you.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity on our Service and to store certain information. These technologies include beacons, tags, and scripts, which help us collect data, analyse usage, and enhance the overall functionality and performance of our Service.
The tracking technologies we use may include:
- Cookies (or Browser Cookies): Cookies are small text files placed on your device. You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that if you choose to disable cookies, some features of our Service may not function properly. Unless you have modified your browser settings to reject cookies, our Service may utilize them.
- Types of Cookies:
- Session Cookies: These are temporary cookies that are deleted once you close your browser.
- Persistent Cookies: These remain on your device even after you go offline and are used to remember your preferences or actions across sessions.
We use both session and persistent cookies to support and improve your experience on our Service. Learn more about cookies on the Privacy Policies website article.
Use of Your Personal Data
We may use your personal data for the following purposes:
- To provide and maintain our Service: Including monitoring and improving usage and functionality.
- To manage your account: Your registration data helps provide access to specific features available to registered users.
- To fulfil contractual obligations: For processing, fulfilling, and managing purchase contracts or any other agreements made through our Service.
- To contact you: We may reach out via email, phone, SMS, or app push notifications for updates, service-related information, or security alerts, when necessary or appropriate.
- To offer promotions and updates: We may send you news, special offers, and information about similar products or services you’ve previously shown interest in, unless you opt out.
- To handle your requests: Including customer support, responding to inquiries, and addressing issues related to our services.
- To analyse and improve our Service: Using personal data to conduct research, usage analytics, and user behaviour analysis to enhance our offerings and user experience.
- For business transfers: Your data may be used during evaluations or negotiations of mergers, acquisitions, asset sales, or other structural changes.
- To enforce our legal terms: Including our Terms of Service and Privacy Policy, or for purposes consistent with the reasons you originally provided the information.
- For other purposes: Such as internal analysis, identifying usage trends, assessing marketing campaign effectiveness, and improving our services and marketing efforts.
Sharing Your Personal Information
We may share your personal data in the following situations:
- With service providers: To assist with service delivery, usage analysis, or communication on our behalf.
- For business transfers: As part of a merger, acquisition, asset sale, or other corporate restructuring.
- With affiliates: Such as our parent company, subsidiaries, or other related entities, under the same privacy standards.
- With business partners: To offer you specific products, services, or promotional opportunities.
- With other users: If you share personal information in public areas of the Service, it may be visible to others and potentially distributed outside the platform.
- With law enforcement or government bodies: If required by law, legal process, or regulatory obligation.
- With your consent: We may share your information for other purposes with your explicit consent.
Retention of Your Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining and using your data as required to:
- Comply with legal and regulatory obligations,
- Resolve disputes, and
- Enforce our legal agreements and internal policies.
We also retain Usage Data for internal analysis, performance improvement, and legal compliance. Typically, Usage Data is kept for a shorter duration, unless it is required to:
- Enhance the security or functionality of our Service, or
- Be retained for a longer period to comply with legal obligations.
Transfer of Your Personal Data
Your personal data may be processed at our operational offices and in other locations where the parties involved in data processing are situated. This means your information may be transferred to—and maintained on—systems located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your region.
By submitting your personal data and consenting to this Privacy Policy, you agree to such transfers.
We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy. No transfer of your personal data will occur to any organization or country unless adequate safeguards and security measures are in place.
Accessing and Modifying Your Information
You have the right to access, correct, amend, or delete your personal information, except where doing so would:
- Be disproportionately burdensome,
- Violate the privacy of others,
- Infringe on our legal rights or obligations.
To make a request regarding your personal data—or to withdraw your consent for data processing—you may contact our us by emailing [email protected] with "Privacy Policy" in the subject line.
If we rely on your consent for processing your personal data, you may withdraw it at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal. We will respond to your request within the timeframe required by applicable laws. Please clearly specify the data involved in your request.
Disclosure of Your Personal Data
- Business Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before such transfer occurs and the data becomes subject to a different Privacy Policy.
- Legal Obligations: We may disclose your personal data if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
- Other Legal Grounds: We may disclose your data in good faith if such action is necessary to:
- Comply with legal obligations,
- Protect and defend the rights or property of the Company,
- Investigate or prevent wrongdoing in connection with the Service,
- Ensure the safety of users or the public,
- Protect against legal liability.
Security of Your Personal Data
We take the security of your personal data seriously. Appropriate physical, electronic, and administrative safeguards are in place to ensure the confidentiality, integrity, and availability of your information. We follow industry best practices and standards—including the use of encryption where required—to protect your data from unauthorized access, disclosure, alteration, or destruction.
Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements.
While we implement robust security measures, no system is completely immune to breaches. By using our Website, you acknowledge and accept this inherent risk. By submitting your personal data, you waive any legal claims against us for unauthorized access that occurs despite our reasonable efforts to protect your information.
We are not liable for content disseminated via live streaming or broadcasts by third parties on our platform. If you encounter content that is illegal, inappropriate, or factually incorrect, you may report it to us for review.
Your Choices & Consent
We provide you the option to opt out of the disclosure of your personally identifiable information to third parties or its use for purposes other than those for which it was originally collected or subsequently authorized—unless such disclosure is required by law.
In cases where consent is required, we will seek your affirmative (opt-in) consent before using your data for purposes beyond those originally intended or sharing it with third parties.
Links to Third-Party Websites
Our Service may contain links to external websites that are not operated by us. We strongly encourage you to review the privacy policies of any third-party sites you visit, as we do not control or assume responsibility for their content, privacy practices, or policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of our services will constitute acceptance of the updated terms.
We encourage you to review this Privacy Policy regularly to stay informed of how we protect your data. Changes become effective once posted on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your privacy rights, please reach out to us:
Email: [email protected]
Phone: +91 9558482264
Business Hours: Monday – Friday, 9:00 AM – 5:30 PM
Address: Shivaura Cosmetics, Sardar Heights, Valsad, Gujarat, India.